tape4d is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use and store it, with whom we share it, and what rights you have with respect to your data. By accessing or using the tape4d Platform, you acknowledge that you have read and understood this Privacy Policy.
Throughout this Privacy Policy, the following terms carry the meanings assigned below:
tape4d acts as the Data Controller with respect to all Personal Data collected through the Platform. As Data Controller, tape4d determines the purposes for which your data is collected and processed and is responsible for ensuring that such processing is conducted lawfully, fairly, and transparently.
If you have questions about this Privacy Policy or wish to exercise any of your data rights, please contact us using the details provided in Section 15 of this Policy.
tape4d collects the minimum Personal Data necessary to provide our services effectively and in compliance with applicable regulations. The categories of data we collect include:
We collect Personal Data through the following channels:
We process your Personal Data only where we have a lawful basis to do so. The table below summarizes our primary processing activities and their legal bases:
| Processing Purpose | Legal Basis |
|---|---|
| Creating and managing your Account | Performance of contract |
| Processing deposits and withdrawals | Performance of contract |
| Identity verification (KYC) and AML compliance | Legal obligation |
| Detecting and preventing fraud and cheating | Legitimate interests |
| Providing customer support | Performance of contract |
| Responsible gaming monitoring and intervention | Legal obligation / legitimate interests |
| Sending transactional emails and security alerts | Performance of contract |
| Sending promotional communications (where opted in) | Consent |
| Platform analytics and performance improvement | Legitimate interests |
| Maintaining audit trails and financial records | Legal obligation |
Where we rely on legitimate interests as our legal basis, we have assessed that our interests do not override your fundamental rights and freedoms as a data subject. You may object to processing based on legitimate interests at any time — see Section 11 for details of how to exercise this right.
Where we rely on consent as our legal basis (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.
tape4d does not sell your Personal Data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:
To process deposits and withdrawals, we share relevant financial data with our banking and e-wallet partners, including BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja, as well as international card processors (Visa, Mastercard). Each partner is contractually required to process your data only for the purpose of completing the specific transaction.
KYC documents and facial images may be shared with our contracted identity verification service provider for the purpose of authenticating your identity. This provider operates under strict data processing agreements and is not permitted to use your data for any purpose other than identity verification on behalf of tape4d.
We share technical data (such as IP addresses, device fingerprints, and behavioral patterns) with fraud detection services to protect the Platform and its Users from unauthorized access, bonus abuse, and money laundering.
We may disclose your Personal Data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory direction. tape4d will notify you of such disclosure where legally permitted to do so.
Our international gaming license requires us to provide certain player data to our licensing authority upon request for the purposes of regulatory audit and player protection compliance.
In the event of a merger, acquisition, sale of assets, or restructuring of tape4d's business, your Personal Data may be transferred to the successor entity, subject to the same data protection obligations as set out in this Policy.
tape4d operates internationally and some of our service providers are located outside Indonesia. Where your Personal Data is transferred to a country that does not provide an equivalent level of data protection to that available in your home jurisdiction, we ensure appropriate safeguards are in place, including:
By using the Platform, you acknowledge that your Personal Data may be processed in countries outside Indonesia, including countries where data protection laws may differ from those in Indonesia.
tape4d retains your Personal Data for as long as is necessary to fulfil the purposes for which it was collected, and for as long as required by applicable law and our licensing obligations. Specific retention periods include:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | 5 years after account closure |
| KYC documents and facial images | 5 years after account closure or last transaction |
| Transaction and financial records | 7 years from the date of transaction |
| Customer support correspondence | 3 years from the date of last interaction |
| Technical and usage logs | 13 months from the date of collection |
| Marketing preference records | Until consent is withdrawn or account is closed |
| Self-exclusion records | Minimum 7 years after the exclusion period ends |
Once the applicable retention period expires, your Personal Data is securely deleted or anonymized so that it can no longer be associated with your identity. Anonymized, aggregated data may be retained indefinitely for statistical and analytical purposes.
tape4d uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze usage patterns. Below is a summary of the cookie categories we use:
These cookies are essential for the Platform to function and cannot be disabled. They include session authentication tokens, security cookies, and load-balancing identifiers. No consent is required for strictly necessary cookies.
These cookies remember your preferences — such as your preferred language, currency display, and notification settings — to provide a personalized experience. Disabling these cookies may affect Platform functionality.
We use analytics tools to understand how Users navigate the Platform, which pages are most visited, and where technical issues occur. Analytics data is aggregated and does not identify individual Users. You may opt out of analytics cookies by adjusting your browser settings.
Where you have provided consent, we may use cookies to serve relevant promotional content. These cookies track your interactions with the Platform to help us present offers that may be of interest to you. You may withdraw consent for marketing cookies at any time through your Account settings.
tape4d implements a comprehensive range of technical and organizational measures to protect your Personal Data against unauthorized access, disclosure, alteration, or destruction. Our security practices include:
Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, tape4d will notify affected Users without undue delay and in accordance with applicable legal obligations.
You are responsible for keeping your Account credentials confidential. tape4d will never ask for your password via email, live chat, or phone. If you suspect your Account has been compromised, please contact us immediately at [email protected].
As a User of the tape4d Platform, you have the following rights with respect to your Personal Data. To exercise any of these rights, please contact us at [email protected]. We will respond within 30 calendar days of receiving your request.
You have the right to request a copy of the Personal Data we hold about you, along with information about how it is processed. We will provide this information free of charge in a commonly used electronic format.
You have the right to request correction of any inaccurate or incomplete Personal Data we hold about you. Minor corrections (such as updating your phone number or email address) can be made directly through your Account settings.
You have the right to request deletion of your Personal Data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and there is no other lawful basis for processing. Please note that we may be required to retain certain data for legal or regulatory compliance purposes even following a deletion request.
You have the right to request that we restrict processing of your Personal Data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
Where processing is based on your consent or on the performance of a contract, you have the right to receive your Personal Data in a structured, machine-readable format and to request that we transmit it directly to another service provider where technically feasible.
You have the right to object to processing based on our legitimate interests, including profiling for marketing purposes. Where you object to direct marketing, we will cease processing for that purpose immediately. For other objections, we will assess your request and cease processing unless we can demonstrate compelling legitimate grounds.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
The tape4d Platform is strictly intended for adults aged 21 years and older. We do not knowingly collect or process Personal Data from individuals under the age of 21. If you are under 21 years of age, you must not access or use the Platform or submit any Personal Data to us.
If tape4d becomes aware that Personal Data has been collected from a person under 21 years of age, we will delete that data promptly, close the associated Account, and — where required by law — notify the relevant authorities. If you believe a minor has registered on the Platform, please notify us immediately at [email protected].
We employ age verification measures as part of our KYC process to prevent underage access. However, parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling websites.
The Platform may contain links to third-party websites, game provider interfaces, or payment gateway portals. These third-party services operate under their own privacy policies, which tape4d does not control and is not responsible for. We encourage you to review the privacy policy of any third-party service you access in connection with the Platform.
Game content provided by studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may involve those providers' own data collection practices for the purpose of game delivery and fairness auditing. By playing games on the Platform, you acknowledge that relevant technical data may be processed by those providers under their respective data processing agreements with tape4d.
tape4d may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes, we will post a prominent notice on the Platform and send an email notification to the address associated with your Account at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this page reflects when the most recent version of this Policy was published. We encourage you to review this Policy periodically. Your continued use of the Platform after the effective date of any amendment constitutes your acknowledgment of the updated Policy.
If you do not agree with any changes to this Privacy Policy, you should cease using the Platform and may request voluntary Account closure as described in our Terms & Conditions.
If you have any questions, concerns, or complaints about this Privacy Policy or the way tape4d handles your Personal Data, please contact our Data Protection team through the following channel:
If you are not satisfied with our response to a privacy complaint, you have the right to escalate your complaint to the independent dispute resolution body designated by our licensing authority. Details of this escalation pathway will be provided in our response to your complaint.
For questions about your Account, deposits, or withdrawals, please visit our FAQ page. For information about your gaming limits and self-exclusion options, please visit our Responsible Gaming page.
Six core principles that define our approach to data protection and user privacy across every interaction on the Platform.
Every connection between your device and our servers is protected by industry-standard 256-bit SSL/TLS encryption. Your personal and financial data is never transmitted in plain text.
We collect only the Personal Data that is strictly necessary to provide our services, fulfil legal obligations, and verify your identity. We do not harvest data beyond what is needed.
tape4d will never sell, rent, or trade your Personal Data to marketers or data brokers. Sharing with third parties is limited strictly to what is necessary to operate the Platform securely.
We maintain transparent, documented retention schedules for every category of data we hold. When the retention period expires, your data is securely deleted or fully anonymized.
Access, rectification, erasure, portability, and objection rights are all available to you. Submit a request at any time and we will respond within 30 days, at no charge to you.
tape4d operates under internationally recognized gaming and data protection standards. Our KYC and AML procedures are aligned with global best practices to keep your Account and funds safe.
Our support team is available around the clock to address any privacy concern or data rights request. You can also review our Terms & Conditions or visit our FAQ for quick answers.
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